Store Policy
As much as we love to create and share our polymer clay treats with others, in order to continue selling them online, we have a few set of rules on purchasing our products.
Feel free to email [email protected] for more information on purchasing, or if you have any unanswered questions about our products.
Feel free to email [email protected] for more information on purchasing, or if you have any unanswered questions about our products.
Refunds & Exchanges
We do not allow refunds, but in case you're unsatisfied with your product, we allow exchanges. Unfortunately, because we are an online store, we cannot pay for the shipping needed for exchanges. This means that the customer must pay for ALL the shipping costs, which include shipping to our company and shipping from our company.
You must also pay the difference between your old purchase and your new purchase. This means that if you bought a $4 charm, and you wish to exchange for a $6 dollar charm, you must pay an additional $2. However, if you exchange for a charm cheaper than your old charm, we will deduct that amount from your shipping costs.
You must also pay the difference between your old purchase and your new purchase. This means that if you bought a $4 charm, and you wish to exchange for a $6 dollar charm, you must pay an additional $2. However, if you exchange for a charm cheaper than your old charm, we will deduct that amount from your shipping costs.
Creation Time
As with all charms, it takes time to shape and bake Polymer Clay. After all details are finalized, and we send you an email that tells you your request is confirmed, it will take about a week for the product to be made. Including shipping, we recommend that you give 1.5 to 2 weeks for the product to arrive, depending on what you've ordered.
IMPORTANT: Multiple orders of polymer clay charms may take longer to arrive. In the future, we are hoping to start "Express Shipping," where we finish the product on the same day of order for a higher fee. If you think Express Shipping is a good idea, please email us about your feedback. We'd love to hear from you as to how we can improve our site.
IMPORTANT: Multiple orders of polymer clay charms may take longer to arrive. In the future, we are hoping to start "Express Shipping," where we finish the product on the same day of order for a higher fee. If you think Express Shipping is a good idea, please email us about your feedback. We'd love to hear from you as to how we can improve our site.